FACTS AND DATA IN PARTNER ASSISTANCE

Courtney Lind • January 2, 2020

 A recent White Paper from NetExpat takes a deeper look at the industry trends around Partner Assistance and provides some best practices for companies providing these services.

The services offered to today’s relocating partners have evolved dramatically over the years, with companies dedicating more time and resources than ever before to ensure that partners are supported at all stages of the mobility process. Understanding the various support options and how much guidance to offer, the return on investment, support for non-working and dual-career partners, as well as tracking KPIs are all critical pieces of partner support programs. 


NetExpat has examined each of these more carefully from a quantitative perspective in our 2019 white paper.


What many companies are finding is that there is a balance between offering too many options and not enough. Cash allowances are gradually vanishing in exchange for ad hoc support, but on the other end of the spectrum offering many options without consideration for individuals’ needs can lead to delays in decision making. The key here is that program support should be simple, tailored, and offer select options. Understanding that there is no one-size-fits-all approach can lead to an increased uptake rate and more successful international assignments. Companies must also be mindful of the flexibility of today’s relocating partners, which includes working, not working, or alternating between the two. Choice and empowerment are the critical words here. Looking more closely at trends within companies surveyed by NetExpat helps to explain where the industry is headed, while providing organizations with important indicators when developing their partner support offerings.
Key Performance Indicators to Consider When Selecting a Partner Support Program

Satisfaction Rate
How well the promised services have been executed


Intake Rate
How many partners take advantage of the support

Placement Rate
Success rate for programs aimed at securing employment


Download a copy of Facts and Data in Partner Assistance: 
The Industry's Reality

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