IMPACT OF INTERCULTURAL TRAINING

February 21, 2023

Stéphane Seyler, Major International Projects Manager at Bouygues Construction Expertises Nucleaires, is currently based in Heidelberg, Germany and has over 25 years of experience living and working abroad.Stéphane is a French national that grew up in Strasbourg (FR) near the German border. Stephane was raised with a strong background in German culture from his grandparents during childhood. Stephane speaks fluent English, German and French, and is very comfortable with German people and their culture. As a result, he easily adjusted to life in Heidelberg after his relocation from Cairo last year in November 2022.


In his current role, Stéphane manages a group of approximately 15 German nationals and was offered the opportunity to participate in a NetExpat Intercultural Training entitled “Working with the Germans”. Initially, Stephane was not sure that he needed to participate in such a training as he believed he had a thorough knowledge of the country culture and how to manage German team members. However, due to his experience in various countries and cultures, he was also looking forward to learning more about the German culture and about how he perceived himself in this Culture. What he underestimated was the impact such a training could have on the overall success of his team.


Why were you hesitant to take the intercultural training being offered to you?


While I work for a French company, I am extremely comfortable with German people and the culture since I grew up in a German environment (TV, Cartoons, Alsatian dialect, etc..), German is almost like my mother tongue for daily business, I even think in German, no need to translate in my mind before I speak. Being trained on how to work with Germans felt a bit odd but I wanted to hear more about what I could potentially improve as a manager to my team. Especially having double French & German cultural identities, I thought it would be good to go deeper, especially for the job-related topics.


What was the biggest surprise you learned in the training?


The content itself was not completely surprising, I knew or had experienced most topics we went through, yet it was presented in a very interactive way. It offered the content in a thoughtful exchange that actually made it easier to visualize and formalize better what I do without even knowing it (“le bourgeois gentilhomme”´, Mr Jourdain qui faisait de la prose sans le savoir.). It gave me some tools to better adapt my management style resolving issues with my teams, and obviously for people with only one cultural background, either French or German, there is a long route to get to know each other. At the end of the day, the combination of both cultures can only lead to success. It allowed me to see the culture as it relates to business management topics in a better way, to connect my teams and increase our synergy.


What impact did the training have on you and your team?


The impact was immediate. During the training session, we made use of one of my actual ongoing international projects as an example, and I really wished I could have both French and German team members present, to interact and realize their differences. A neutral party with fresh eyes, who was not part of the project or company, seemed to be a key factor in resolving our cultural differences, differences which had led to many difficulties aside from the challenges our team already faced on the technical, contractual aspect of the project.


The following day, I shared my positive experience with our CEO – BCEN, to promote such training sessions in the framework of integrating teams from different cultures. I also expressed my strong need to implement the training for our first ongoing project where we have both French and German teams working “together”. Just because you speak a country’s language or have experienced a culture, does not mean you can’t learn more to better lead your team. Things evolve and there is an imperative need to adapt yourself to succeed.


Contact us to schedule a call to learn more about best practices in intercultural training.

Contact Us

Share this post

By NetExpat Account December 3, 2025
Tracy brings her passion for people, coaching, and consultative sales to NetExpat. With a background in business psychology and years of experience guiding individuals and teams, she thrives on building client relationships and supporting growth. Tracy values NetExpat’s culture of equality, collaboration, and respect, where every voice matters. Motivated by making a genuine impact, she envisions global mobility becoming increasingly diverse, strategic, and human‑centered in the years ahead.
By NetExpat Account November 19, 2025
At NetExpat, we believe that global mobility is more than logistics, it’s about people, families, and the human experience of moving across borders. That’s why we launched the Global Care Awards to honor the organizations who go above and beyond to support mobile talent with care, inclusion, and strategic vision.
By NetExpat Account November 17, 2025
What if your AI tools are unintentionally costing you great hires, damaging team morale, or shrinking your global reach? Cultural bias in AI happens when technology reflects the norms and assumptions of the culture it was built in. That means even the smartest algorithms can struggle to interpret behaviors or communication styles that differ from the data they were designed and trained on. The result? Missed opportunities, disengaged teams, and tech that undermines—rather than supports—your global strategy. In today’s interconnected workplaces, understanding and addressing cultural biases is ethical, but it’s also about business resilience and growth. This blog post offers a clear, practical overview of where these biases show up and how you can build AI systems that truly support diverse teams and markets, along with business sustainability and growth.
By NetExpat Account November 12, 2025
Interview with an Accompanying Partner
November 6, 2025
Today’s global hiring landscape is complex. A candidate’s ability to succeed isn’t just about their qualifications; it’s about whether they can thrive in a new geographic, cultural, and/or corporate environment. Too often, companies assume preparing for success starts at the onboarding phase, but, in reality, the most crucial hiring decisions happen much earlier—during the pre-decision phase. Why does this matter? Because hiring the right talent isn’t just about filling a role; it’s about ensuring long-term success. Without assessing readiness factors early, companies risk costly misplacements, cultural mismatches, and logistical hurdles that could have been avoided. This is where internal mobility and talent acquisition teams can align and collaborate to transform hiring into a truly strategic process – one that ensures the right talent is selected, supported, and set up for success.
By NetExpat Account October 22, 2025
When organizations outsource business functions to another country—whether it’s accounting, customer service, or tech support—they’re often hoping for a streamlined, cost-effective solution. But when intercultural differences aren’t factored into the strategy, the shift often results in the exact opposite: misaligned expectations, breakdowns in communication, and friction across internal teams. Time is lost, along with trust, satisfaction ratings, and even clients. Too often, stakeholders don’t even know why. When internal teams find themselves working across cultures, misunderstandings are common. The definition of “good service” in one country may feel intrusive or inadequate in another. Perceptions of hierarchy and respect vary widely, leading to unintentional offenses. And communication styles are so nuanced that even simple messages can be misread—causing delays, confusion, and strained relationships. Internally, employee engagement and productivity suffer. Clients may notice the shift too—especially in customer-facing functions. Intercultural agility is the solution.
By NetExpat Account October 13, 2025
Leadership wants metrics, but they also need clarity. When you see a business need or opportunity, building the right business case with data is the way to give that to them. It’s also the best way for you to get buy-in. This blog post will discuss how to use data to strengthen business cases and the role of business storytelling in securing buy-in.
By NetExpat Account September 29, 2025
International relocations are a big adjustment for employees, but they can be an even bigger adjustment for their accompanying spouses or partners. This is especially true if they were a part of a dual income household in their country of origin. While organizations often focus on logistical support for the employee, the success of an international assignment hinges equally on the well-being of the entire family. If a relocating partner struggles to integrate, it can have negative impacts on the partner’s state of mind, the couple’s relationship, the employee’s ability to focus on their new role, and both assignment and organizational objectives.
By Alain Verstandig September 9, 2025
Editorial from NetExpat Perspectives Newsletter Q3 2025
By NetExpat Account August 28, 2025
In a recent interview, Isabela Sena, Director of Global Mobility at Stellantis, shared her thoughts on talent mobility’s future. Read on to discover her views, and why people will stay central and elevated by AI.
Show More