IMPACT OF INTERCULTURAL TRAINING

February 21, 2023

Stéphane Seyler, Major International Projects Manager at Bouygues Construction Expertises Nucleaires, is currently based in Heidelberg, Germany and has over 25 years of experience living and working abroad.Stéphane is a French national that grew up in Strasbourg (FR) near the German border. Stephane was raised with a strong background in German culture from his grandparents during childhood. Stephane speaks fluent English, German and French, and is very comfortable with German people and their culture. As a result, he easily adjusted to life in Heidelberg after his relocation from Cairo last year in November 2022.


In his current role, Stéphane manages a group of approximately 15 German nationals and was offered the opportunity to participate in a NetExpat Intercultural Training entitled “Working with the Germans”. Initially, Stephane was not sure that he needed to participate in such a training as he believed he had a thorough knowledge of the country culture and how to manage German team members. However, due to his experience in various countries and cultures, he was also looking forward to learning more about the German culture and about how he perceived himself in this Culture. What he underestimated was the impact such a training could have on the overall success of his team.


Why were you hesitant to take the intercultural training being offered to you?


While I work for a French company, I am extremely comfortable with German people and the culture since I grew up in a German environment (TV, Cartoons, Alsatian dialect, etc..), German is almost like my mother tongue for daily business, I even think in German, no need to translate in my mind before I speak. Being trained on how to work with Germans felt a bit odd but I wanted to hear more about what I could potentially improve as a manager to my team. Especially having double French & German cultural identities, I thought it would be good to go deeper, especially for the job-related topics.


What was the biggest surprise you learned in the training?


The content itself was not completely surprising, I knew or had experienced most topics we went through, yet it was presented in a very interactive way. It offered the content in a thoughtful exchange that actually made it easier to visualize and formalize better what I do without even knowing it (“le bourgeois gentilhomme”´, Mr Jourdain qui faisait de la prose sans le savoir.). It gave me some tools to better adapt my management style resolving issues with my teams, and obviously for people with only one cultural background, either French or German, there is a long route to get to know each other. At the end of the day, the combination of both cultures can only lead to success. It allowed me to see the culture as it relates to business management topics in a better way, to connect my teams and increase our synergy.


What impact did the training have on you and your team?


The impact was immediate. During the training session, we made use of one of my actual ongoing international projects as an example, and I really wished I could have both French and German team members present, to interact and realize their differences. A neutral party with fresh eyes, who was not part of the project or company, seemed to be a key factor in resolving our cultural differences, differences which had led to many difficulties aside from the challenges our team already faced on the technical, contractual aspect of the project.


The following day, I shared my positive experience with our CEO – BCEN, to promote such training sessions in the framework of integrating teams from different cultures. I also expressed my strong need to implement the training for our first ongoing project where we have both French and German teams working “together”. Just because you speak a country’s language or have experienced a culture, does not mean you can’t learn more to better lead your team. Things evolve and there is an imperative need to adapt yourself to succeed.


Contact us to schedule a call to learn more about best practices in intercultural training.

Contact Us

Share this post

By Alain Verstandig September 9, 2025
Editorial from NetExpat Perspectives Newsletter Q3 2025
By NetExpat Account August 28, 2025
In a recent interview, Isabela Sena, Director of Global Mobility at Stellantis, shared her thoughts on talent mobility’s future. Read on to discover her views, and why people will stay central and elevated by AI.
By NetExpat Community August 18, 2025
This blog post offers a glimpse into the exclusive content available to members of the NetExpat Community —designed specifically for the partners and spouses of transferees. From curated resources to peer-driven insights, this sample reflects the kind of meaningful support that helps partners/spouses feel seen, connected, and empowered.
By Laurette Bennhold-Samaan August 18, 2025
Artificial intelligence (AI) is revolutionizing talent management and mobility, making some administrative processes faster and more efficient. As businesses look to AI-driven tools to streamline everything from visa applications to predictive mobility analytics—they hope to control costs and ease the burden on internal talent mobility teams and mobile employees alike. But can technology alone accomplish all of that? While AI excels at automation and generating data-driven insights, the human touch is still essential for fostering positive experiences among employees and the businesses that employ them. Personalized coaching, relationship-building, and cultural adaptation are all areas where human empathy, intuition and expertise far surpass automated systems. As organizations embrace AI to optimize talent management and global mobility, finding the right balance between technology and human connection will be key to their success.
By Lisa Marie Desanto August 4, 2025
Discover the costs of ignoring cultural differences and strategies to ensure compliance for thriving international business operations.
June 26, 2025
Multinational companies face a significant challenge when working across cultures: how to strike a balance between being compliant and honoring cultural gift-giving norms in professional settings. Why is it such a challenge? What may be expected as a gesture of respect and goodwill in one culture could be considered bribery in another. Missteps can ultimately lead to a damaged company reputation, lost business opportunities, or even legal repercussions. Finding a balance between cultural expectations and compliance is a strategic imperative, but potential conflicts can feel completely overwhelming. With training and preparation, however, workforces can learn to navigate these scenarios with skill. Cultural Gift-Giving Differences in Professional Settings Gift giving has always been used in professional settings to show respect, build rapport, and lay the groundwork for meaningful business relationships around the world. Under the right circumstances, a carefully chosen gift can symbolize trust and partnership, opening the door to successful collaboration. Failure to understand cultural norms and expectations can result in costly mistakes. Below, we provide a few examples of varying gift-giving norms to illustrate the importance of cultural agility when doing business across cultures.
By Diego Marquez June 9, 2025
As Director of Global Client Services at NetExpat, Maru Machado brings a dynamic blend of operational expertise and global perspective to her role. With a rich background in international event production, clinical travel management, and client services, Maru brings a global mindset to everything she does. Her multicultural experience—both professional and personal as a former expat—deeply informs her approach to leadership and client support. Now leading a diverse team across the U.S., Maru thrives on connecting with people around the world, improving service delivery, and creating meaningful impact for globally mobile professionals and their families.
May 29, 2025
Mergers and acquisitions (M&As) are high-stakes ventures that promise growth, innovation, and a competitive advantage, but that promise can only be realized by prioritizing a critical factor that can make or break the success of the initiative: culture. Whether it's the diversity of global cultures in multinational mergers or the differences between two distinct corporate cultures, the challenges are significant. A failure to integrate effectively doesn’t just threaten the success of the merger, it also impacts the financial health of an organization. Below, we discuss the cultural complexities of M&As, the risks of ignoring them, and actionable strategies to bridge related gaps effectively. Challenges in Cultural Integration During Mergers and Acquisitions Asking diverse groups of people to collaborate efficiently without supporting them and "translating" their different priorities, values, and cultural norms is risky under any circumstances. This is particularly important in M&As, where two diverse workforces have learned to do business in ways that have been defined by their separate employers. In multinational mergers, differences in communication styles, decision making, and business etiquette can create friction or complete breakdowns in productivity. Corporate culture clashes can also occur from contrasting leadership styles, organizational values, levels of employee engagement, and cultural attitudes about change. Without targeted attention, these challenges can undermine collaboration, erode trust, and jeopardize the success of the merger. 
April 16, 2025
A series of trends and events are impacting the way APAC-based companies are doing business, as well as how international organizations engage with them. As workforce borders within this active region continue to blur, intercultural agility has become more important – and more nuanced – than ever before. Whether it’s a business that's building a diverse workforce within the APAC region or a multi-national company working across cultures to do business with them, employers and the employees that work for them must forget everything they think they know about intercultural communication. Growing workforce diversity means not just knowing about the culture a business is headquartered in, but also the many cultures making up their staff. Intercultural training has therefore become a crucial investment for any business hoping to thrive in this diverse landscape. 
April 1, 2025
Most mobile employees accept international relocations with mixed feelings that include excitement and curiosity. However, they’re often surprised when their move comes with more feelings of disorientation than they expected. Culture shock – the feelings of confusion, disconnectedness, and anxiety that people experience while integrating into a new culture – can make it difficult for mobile employees to transition into their new assignments effectively. It can also make it difficult for their accompanying families to settle into their new home, adding further stress to your employees’ relocation experiences. It all negatively impacts employees – but it has costly negative impacts for the organization, too.  Understanding the stages of culture shock can make dealing with it easier. Below, we take a look at each and offer suggestions your employees can use for navigating them. While supporting them on their journeys helps them to integrate into their new surroundings faster and with greater ease – it also benefits business productivity, organizational goals, and the company’s bottom line. Stages of Culture Shock & Suggestions for Dealing with Them
Show More