TEAM SPOTLIGHT: SABINE STADLER

Allison Eckhart • August 27, 2020

Sabine Stadler is Director, Global Client Services. Her primary responsibilities involve managing our team of Global Client Services Managers in the EMEA Region and ensuring the quality and successful delivery of NetExpat Services for our clients.  

You recently celebrated your 11th year with NetExpat – CONGRATULATIONS! 
Can you tell us a little bit about what brought you to the team?

I was looking for a new role after 10 years in the hotel industry when I was introduced to NetExpat. I was fascinated at the idea of working for an organization whose mission was to help people with something that over all these years I assumed everyone had to figure out for themselves. I could relate personally to the Partner Assistance line of NetExpat services because when I came to Belgium with my partner, there was no one to help me with the process of finding a job and I find this to be so important. I believe in what we do which is something very important for me when it comes to my career. As someone with experience working in customer service and in an international environment like the hotel industry, it seemed like a natural fit. 

Sabine shares her favorite part about working at NetExpat.

I am truly excited about helping the partners and transferees we support. Having working in international client service roles for many years, I saw conflicts between cultures and understand the importance of putting myself in each individual’s shoes so that we can develop a training or support program that is best suited to support their needs. 

Sabine values the NetExpat team environment.

We have a very human team, we take time to talk to each other, even in a remote environment and we genuinely like and respect each other. As a company we are very fast and dynamic, if we identify an area for improvement, we put the resources where they are required. Even after 11 years, there’s never one day like another, you are constantly challenged in a positive way to contribute.

Based on Sabine's experience, this is what she feel differentiates NetExpat in our industry.

At NetExpat, every client relationship is handled based on their needs. We do not have a cookie cutter approach where each client is just another account, we really look at the customer and individual person we are dealing with. For our Client Services Managers, each file is handled with the utmost care, we really listen to the individual and try to understand their challenges and how we can best support them. For us it is not just about delivering the service but about ensuring we have a happy customer and make a positive difference in their relocation experience. 

As a leader in the organization, what is your team doing to help support our clients during this time of uncertainty? 

   

The concept of NetExpativeness is something we focus on as a team and has become more and more important. We really have to focus on set priorities so that we can react in the quickest way possible. We are also working hard to adapt even more to each person’s individual situation to see is there is anything we can do now even if the labor market is a little slow or relocations have been postponed. We strive to see how we can support the individuals with resources they can use now such as providing access to the NetExpat Community and eLearning platforms.


Contact us to schedule a call with one of our experts in your region to learn more about best practices in intercultural solutions, partner assistance and talent management. 
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